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These Terms and Conditions ("Terms") govern your use of Pokies Lounge Casino's online services, including but not limited to our website, mobile applications, and any other services we may offer (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Your continued use of the Service constitutes acceptance of these Terms. If you do not accept these Terms, please do not use the Service.
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you are of legal age and capacity to enter into a binding agreement.
Eligibility
To register an account with Pokies Lounge Casino, you must provide accurate and complete information about yourself. You must also agree to these Terms and any other terms or conditions applicable to your use of the Service.
KYC and Verification Requirements
We may request identification and proof of address from you to verify your identity and age. We may also require additional documentation to comply with anti-money laundering regulations.
Responsibility for Account Security
You are responsible for maintaining the confidentiality and security of your account login credentials, including but not limited to your username, password, and any other information we use to identify you.
Accepted Payment Methods
We accept various payment methods, including credit/debit cards, e-wallets, and cryptocurrencies. We may add or remove payment methods at our discretion.
Minimum and Maximum Limits
The minimum deposit amount is $25, while the maximum deposit amount is $5,000. The minimum withdrawal amount is $100, while the maximum withdrawal amount is $10,000 per week.
Processing Times and Fees
Deposits are processed immediately, while withdrawals may take up to 24-48 hours to process. We do not charge fees for deposits or withdrawals, except in cases where currency conversion is required.
Anti-Money Laundering Policy
We are committed to preventing money laundering and other financial crimes. We may request additional information from you to comply with anti-money laundering regulations.
How Bonuses Are Credited
Bonuses are credited to your account automatically, subject to the terms and conditions of each promotion.
Wagering Requirements
You must wager your bonus amount 30 times before you can withdraw any winnings associated with that bonus.
Expiry and Abuse Clauses
Bonuses expire after seven days if not used. We reserve the right to revoke or cancel any bonus at our discretion, including but not limited to in cases of suspected bonus abuse.
RNG Usage
We use a random number generator (RNG) to ensure fair play and randomness in all games.
Game Malfunctions
In the unlikely event that a game malfunctions or becomes unavailable, we will notify you immediately and provide an alternative game or compensation as applicable.
Limits on Play and Responsible Gaming Tools
We offer various responsible gaming tools, including but not limited to deposit limits, wager limits, and session limits. You may set these limits yourself or request us to do so for you.
Self-Exclusion Options
You may self-exclude from the Service for a period of six months to permanent. During this time, we will not allow you to access your account or make any deposits or withdrawals.
Deposit, Wager, and Session Limits
We offer various limits on play, including but not limited to deposit limits, wager limits, and session limits. You may set these limits yourself or request us to do so for you.
Help and Support Links
You can find help and support links at the bottom of our website and mobile applications.
Bonus Abuse
We reserve the right to revoke or cancel any bonus in cases of suspected bonus abuse, including but not limited to in cases where we suspect you have engaged in bonus hunting or other forms of bonus manipulation.
Fraud, Collusion, or Manipulation
You agree not to engage in any form of fraud, collusion, or manipulation while using the Service. This includes but is not limited to hacking, bots, and automated systems.
Use of Bots or Automated Systems
You agree not to use any bots or automated systems to play games or participate in promotions.
Voluntary Account Closure
You may close your account at any time by contacting our support team. We will process your request within 24-48 hours.
Breach of Terms
We reserve the right to suspend or close your account in cases where we suspect you have breached these Terms, including but not limited to in cases of bonus abuse, fraud, collusion, or manipulation.
Inactivity and Dormant Accounts
We may suspend or close inactive accounts after 12 months. We will notify you before taking any such action.
Information Collected
We collect various information about you, including but not limited to your name, email address, phone number, and payment details.
Use and Storage of Personal Data
We use your personal data to provide the Service, communicate with you, and comply with anti-money laundering regulations. We store your personal data securely in accordance with applicable laws and regulations.
GDPR Compliance (if applicable)
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. You have various rights under GDPR, including but not limited to the right to access, correct, or delete your personal data.
Losses
You agree that we are not liable for any losses you may incur while using the Service, except in cases where we have acted negligently or with intent.
System Errors
We are not liable for system errors or technical malfunctions, including but not limited to errors related to game software, payment processing, or server uptime.
Third-Party Links
You agree that we are not responsible for any content or services provided by third-party links or services accessible through the Service.
Right to Modify the Terms
We reserve the right to modify these Terms at our discretion, including but not limited to in cases where we update the Service or add new features. We will notify you of any changes by posting them on our website or mobile applications.
Notification of Changes
You agree that it is your responsibility to review these Terms regularly for updates and changes. By continuing to use the Service after we have made changes, you agree to be bound by the updated Terms.
